Your subscription invoice
Crittiks subscription billing is separate from the invoices you send your own customers. Open Settings › Billing to review the workspace’s subscription, billing interval and usage.
Every paid tier includes all six suites. The plan determines capacity: seats, connected mailboxes and AI credits. Compare the plan’s included allowance with any extra capacity on your bill.
Review a charge
- Check whether the subscription is monthly or annual and confirm the period covered by the invoice.
- Compare the base plan with your selected tier. Pro starts with 8 seats, Platinum with 15 and Diamond with 30.
- Check extra seats at $8 per month each, extra mailboxes at $5 per month each and AI credit packs at $10 per 1,000 credits. Review the current limits on the Pricing page.
- Use the billing management or Stripe customer portal action to view billing details or manage the subscription. Review any displayed price and effective date before confirming a change.
- For an unfamiliar charge, send support the invoice reference and the line item you need explained.
Changing plans
Each tier caps add-on capacity. If you are close to the cap, compare the next tier instead of adding more. Enterprise is custom pricing for more than 40 people.
Review cancellation and refund terms before making a change.