Last updated: 29 September 2026
These terms are an agreement between Crittiks Group Pty Ltd (ABN 55 654 097 784) (“Crittiks”, “we”) and the business or person that creates a Crittiks account or workspace (“you”, “Customer”). By creating an account, starting a trial or using Crittiks, you agree to these terms. If you accept on behalf of a business, you confirm you are authorised to bind it.
1. The service
Crittiks is a web-based platform that includes, depending on your plan: a CRM with connected email, electronic signatures, project and task management, team messaging and video meetings, quotes, invoicing and payment records, accounting sync, AI-assisted features and a client portal. We may improve, change or add features over time. We will not remove a core feature of your plan during a paid billing period without at least 30 days’ notice.
Some features depend on third-party services you choose to connect (for example your mailbox, calendar, video-meeting account, Stripe account or accounting system). Your use of those services is governed by their own terms, and we are not responsible for them or for their availability.
2. Accounts and access
You must give accurate information, keep your password secure, and tell us promptly about any unauthorised use. You are responsible for the activity of everyone you invite to your workspace, including team members and client representatives, and for the access levels you give them. We may suspend access that we reasonably believe is compromised.
3. Trial
New workspaces receive a free trial of 14 days, of our Platinum plan. A valid payment card is required to activate the trial; no charge is made during the 14 days. At the end of the trial, if you have not chosen a paid plan, the workspace becomes read-only until you do. We may change or end trial offers at any time for future signups.
4. Plans, fees and payment
- Plans, prices and included limits (such as seats, connected mailboxes, AI usage and storage) are shown on our pricing page and in your billing settings.
- Fees are billed in advance, monthly or annually, through our payment provider Stripe, and renew automatically until cancelled.
- Prices are shown in USD. For customers billed with an Australian billing address, GST is added to the listed price in accordance with Australian tax law. For customers billed outside Australia, prices are exclusive of any local taxes, which remain your responsibility.
- If a payment fails, we will notify you and may suspend the workspace if the amount remains unpaid after a reasonable period.
- We may change prices with at least 30 days’ notice, effective from your next renewal after that notice period.
- Refunds: Fees already paid are non-refundable, except where required by law (see Section 12, Consumer Guarantees) or as otherwise stated in our Refund & Cancellation Policy.
Payments you receive. If you connect your own Stripe account to accept card payments on your invoices, payments go directly to your Stripe account. Crittiks does not hold your funds, is not a party to your transactions with your customers, and charges no transaction fee. Stripe’s own fees and terms apply between you and Stripe.
5. Your data
You own your data. Everything you and your users put into Crittiks (“Customer Data”) remains yours. You give us a limited licence to host, copy, process and display Customer Data only to provide and support the service and as described in our Privacy Policy.
You are responsible for Customer Data, including having the rights and any consents needed to store it in Crittiks and to send communications (such as emails and email sequences) to the people in it, and for complying with privacy, anti-spam (including the Spam Act 2003 (Cth)) and other laws that apply to your use. You must not store sensitive information (such as health information) in Crittiks unless you have a lawful basis and appropriate consent to do so.
Export and deletion. A workspace owner can export the workspace’s data at any time while the account is active, and for 30 days after it ends. When you delete a workspace, it can be restored for 14 days, after which we delete it, except where the law requires us to keep something.
Privacy. Our Privacy Policy explains how we handle personal information, including where it is stored. Where we process personal information on your behalf, we do so on your instructions. A Data Processing Addendum is available on request — contact support@crittiks.com.
6. Electronic signatures
Crittiks lets you send documents for electronic signature and records an audit trail and Certificate of Completion. Crittiks provides standard electronic signatures; it does not verify signers’ identities and does not apply certified or qualified digital signatures. You are responsible for deciding whether an electronic signature is appropriate and legally effective for each document and jurisdiction. Some documents may require a handwritten signature, witnessing, specific formalities or a particular signing method (for example wills, powers of attorney, and certain land or court documents in most Australian jurisdictions), and Crittiks is not suitable for those. Crittiks does not provide legal advice, and you should seek your own legal advice if you are unsure whether an electronic signature is appropriate for a particular document.
7. AI features
AI features generate suggestions (for example task lists or descriptions) that may be inaccurate or incomplete. You are responsible for reviewing anything generated before relying on it. AI usage is limited by your plan’s included AI credits.
8. Acceptable use
You must not use Crittiks to: break any law; send spam or unsolicited bulk messages; infringe others’ rights; upload malware; attempt to access other customers’ data or bypass security or access controls; overload or disrupt the service; resell the service without our written agreement; or store information you have no right to store. We may suspend or remove content or accounts that breach these terms, with notice where practical.
9. Availability and support
We aim to keep Crittiks available and to fix problems promptly, but we do not guarantee uninterrupted service. We may carry out maintenance, and will provide advance notice where practical. Support is provided by email at support@crittiks.com and via live chat inside the platform, on a best-efforts basis. We do not currently offer a formal service level agreement.
10. Intellectual property
Crittiks, its software, design and content (other than Customer Data) belong to us and our licensors. We give you a non-exclusive, non-transferable right to use the service during your subscription under these terms. If you send us feedback, we may use it without obligation to you.
11. Confidentiality
Each party will keep the other’s confidential information confidential and use it only for the purposes of this agreement, except where disclosure is required by law.
12. Consumer guarantees
Nothing in these terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term implied or imposed by the Australian Consumer Law or any other law that cannot lawfully be excluded or limited. Where our liability for a failure to comply with a consumer guarantee can be limited, it is limited, at our option, to resupplying the service or paying the cost of having the service resupplied.
13. Disclaimers and limitation of liability
To the extent permitted by law: - the service is provided “as is” and we give no warranties beyond those stated in these terms and those that cannot be excluded by law; - we are not liable for any indirect or consequential loss, or for loss of profits, revenue, data or goodwill; - our total liability to you in connection with these terms, however arising, is limited to the total fees you paid us in the 12 months before the event giving rise to the claim. This limitation does not apply to a breach of the confidentiality obligations in Section 11, or to liability that cannot lawfully be excluded or limited.
14. Indemnity
You indemnify us against claims, losses and costs arising from Customer Data, your breach of these terms or applicable law, or your use of connected third-party services, to the extent permitted by law.
15. Term, cancellation and suspension
You can cancel at any time from your billing settings; cancellation takes effect at the end of the current paid period. We may suspend or terminate your account for non-payment, or for a material breach of these terms that is not fixed within 14 days of written notice, or immediately where required by law or to protect the service or others. On termination, your right to use the service ends and Section 5 (Your data) applies.
16. Changes to these terms
We may update these terms. We will give workspace owners at least 30 days’ notice of material changes by email or in the service. Continuing to use Crittiks after a change takes effect means you accept it; if you do not agree, you may cancel before it takes effect.
17. General
These terms are governed by the laws of Victoria, Australia, and each party submits to the non-exclusive jurisdiction of the courts of Victoria. If any part of these terms is unenforceable, the rest remains in force. You may not assign these terms without our consent; we may assign them to a successor of our business. These terms, with the Privacy Policy and any order or plan details, are the whole agreement between us about the service.
Contact: support@crittiks.com, Crittiks Group Pty Ltd, Suite 073, 44 Lakeview Dr, Scoresby VIC 3179, Australia.